Collection Agency for Baltimore, Maryland

We are a unique and well-established debt collection agency servicing clients in the Baltimore, Maryland region. Our experienced and flexible professional debt recovery specialists always strive to deliver the highest quality of service to every client. 

Baltimore is the most populous city in Maryland. Residents and visitors alike frequent the Inner Harbor, which is home to wonderful shops and attractions including the ever-popular National Aquarium. Baltimore also features scenic byways on well-known Charles Street where one can walk up to the 178-foot tall Washington Monument, which has been a part of the skyline of Baltimore’s historic Mount Vernon Place for more than 200 years. Designed by famed architect Robert Mills, this historic landmark is the first in the U.S. dedicated to President George Washington, and that alone makes it worth a tour. 

After a fun-filled day of sightseeing, a bite at Thames Street Oyster House would be an excellent choice. 

Baltimore, Maryland Collection Agency 

Our unique approach to collections is designed to benefit both our clients and their customers. We understand the importance of maintaining a good relationship with your clients. That’s why all of our team members work together to help your company achieve success. We work as an extension of your company and take our role seriously. Working with you and your team one-on-one, we will ensure you understand the process every step of the way. First Federal Credit Control seeks to always reach optimal outcomes for both you and your customers.  

Life can get in the way sometimes, making it difficult for patients or customers to manage their budget and pay their bills on time. We aim to collect unpaid obligations from your customers without compromising their relationship with you. First Federal Credit Control has been doing just that for the last 50 years. Because we are well established in the Baltimore region, we have solid relationships with many different industries in the region. We’ve also developed the best recovery rates in the industry. 

If you’ve been searching for a “collection agency near me,” you’ve come to the right place. We make debt recovery easy. By using advanced technology, we are able to achieve a higher rate of recovery on your company’s delinquencies. We offer an online portal where your customers are able to easily settle their accounts. Transparency is important to us, so we have an online client portal you can access to monitor every stage of the process. 

What Can a Collection Agency Do For a Company?

A collection agency can help business owners collect outstanding debt from the business’s delinquent customers. Collecting debt can be a sensitive issue for people, which is why First Federal Credit Control always works as a third-party extension for its clients. We help to build positive relationships with your customers and aim to put them on a path that will allow them to make consistent payments simpler. 

Some of the industries we serve include, but aren’t limited to:

Healthcare

The healthcare industry has its own unique set of issues when it comes to debt collection services. At FFCC, we understand the importance of sensitivity when dealing with customers who may be struggling to make ends meet because of medical debt. We have collected more than $900,000 paid-in-full medical and dental accounts. We are well-versed in the healthcare industry’s intricacies and are vigilant with HIPPA-compliant communications when recovering medical debt. We are experienced with working one-on-one with patients, but also in other factors of the medical field such as ever-changing governmental regulations and private insurance companies. We know that Medicare and Medicaid update their regulations frequently regarding reimbursement requirements and we are vigilant about keeping up with all rules and regulations. So if you are seeking a “collection agency for doctors,” FFCC has you covered. 

Dental

As a dental collection agency, we know that dental patients have often developed a close and trusting relationship with their dental providers. We also know the importance of upholding the integrity of those relationships when collecting a debt. Our team of experts in dental collection are experienced with the industry’s dental billing process. They are also skilled at honing relationships with the clients of dental practices. We have worked with thousands of dentists and dental practices and have collected hundreds of thousands of dollars paid-in-full outstanding debts. Our reputation for compassion and transparent communication combined with successful returns brings existing clients back time and time again. 

Commercial

Commercial businesses are often too busy conducting business to focus on chasing after unpaid accounts. At First Federal Credit Control, we understand this. We also understand how essential accounts receivables are to our commercial clients. We specialize in collecting debt for commercial businesses so they can focus on what’s important – conducting their business. When it comes to recovering debt for commercial businesses, we exceed the industry average. We work for all types of commercial businesses, including B2B organizations. When you work with other companies, you expect them to pay you for your products and services. If they don’t, we can help. We work diligently to collect payment for our commercial business clients and make it our priority to maintain or help build a positive relationship with the businesses you work with. 

Government/Municipalities

FFCC understands that municipalities work on a strict and often limited budget. If fines go unpaid, it’s the government and its citizens who suffer. Government workers also work hard and juggle a lot of daily tasks, so tracking down people who haven’t paid their debts can be timely and cost-prohibited. We have more than 50 years experience helping collect debts for government/municipalities. FFCC uses a proven method of collections to recover the money owed to you without damaging the relationships you’ve built with customers, businesses, or citizens who owe you money.

Fitness centers

Running a fitness center can be a profitable business venture, but the customer turnover rate can be high. It isn’t always easy to collect payment from customers who seem to disappear and break their contract. FFCC is one of the nation’s leading fitness center collection agencies. We work with independently owned and chain gyms, not just in Baltimore, but across the U.S. For over 50 years we have recovered millions of dollars for our fitness center clients. Our non-confrontational approach is proven to get results well above the industry average and ensure you get the money you deserve. 

Utilities

FFCC always uses a non-confrontational approach to utilities collection. We have found that this helps build trust with our clients and your customers. A trusting relationship is the foundation of success when it comes to collections. We work with utility companies to ensure they get the money they are owed. When it comes to utilities, we understand there are ever-changing rules and regulations and we are vigilant about staying in compliance with all of them, including the Fair Debt Collection Practices Act (FDCPA). First Federal Credit Control will always work hard to keep client-customer relationships in good standing. Our skilled team members are compassionate, empathetic, and patient when working with your customers to ensure the debt recovery process goes smoothly and is resolved without any negative consequences or reactions.

Communications

Telecommunications providers have been faced with massive demands over the last decade as consumer demand has increased and the government has deregulated services. With this massive growth comes industry debt. First Federal Credit Control can help. Telecom companies are dealing with high overhead costs to acquire new customers and the steep competition means subscribers often change providers, sometimes leaving their financial commitments behind. FFCC is one of the nation’s leading telecom debt collection agencies. We have worked with telecommunications companies for over 50 years and we have thousands of happy customers who have gotten their debts paid without sacrificing their relationships with their customers.  When customers switch providers or move, it can be tricky to find them.  Because of this, many telecommunications companies are forced to write off the balances. With FFCC, you won’t have to sacrifice these write-offs. We can find your customers and collect their abandoned debts. We service many different types of telecommunications companies including internet, broadband, wireless, landlines, satellite, and cable. 

Small Businesses

Running your own business can be one of the most difficult and rewarding ventures in life. FFCC understands it’s crucial you maintain good relationships with your customers and with other businesses you work with. We also know that if you aren’t getting paid, it can be a devastating loss. We serve clients in a variety of industries and have helped small businesses in the Baltimore region for over 50 years to get the money they deserve. Our clients trust us to help them bring in more revenue by successfully collecting debts from their customers and businesses they work with. They also trust that our non-confrontational approach is an intrical part of helping them stay in good standing with their customers and peers. If you’re a small business in the Baltimore region and you need the help of a small business debt collection agency, we can help. We will work with you one-on-one to successfully collect on your debts. Because there are so many small businesses in Baltimore and across the country, we wanted to go into this service a little more in depth. 

Small Business Debt Collection 

Getting customers to pay can be difficult for small businesses, which is where we come in. We understand that even small amounts of unpaid funds for a smaller business can be harmful. If you aren’t able to successfully collect from customers, it can halt production and upkeep of your facilities, or you may not even have enough money to stay in business. That’s why we are a collection agency for small amounts. When you have unpaid invoices for more than a month, the company’s bottom line suffers – even in small amounts. Having multiple lingering unpaid invoices can be devastating for a small business. Collecting multiple small amounts adds up quickly and can help keep your budget in the black. 

Our experienced team of skilled debt recovery specialists deliver quality services to all of our Baltimore clients. There are never any upfront costs or hidden fees, so you can feel confident when you work with First Federal Credit Control that you will get the money owed to you and your customers will be treated with compassion, fairness, and in a professional manner every step of the way. 

Contact us if you need debt collection for your small business. We are a small business debt collection agency and work with many different industries and professionals. More than 10,000 satisfied clients agree that our proven method of debt collection works. 

Debt Collection Agency Servicing Baltimore, Maryland

First Federal Credit Control is an experienced debt collection agency that proudly services clients in Baltimore, Maryland. If you are in need of debt collection services or have searched for “debt collection agency near me,” you’ve come to the right place. Our team works with many different industries to ensure they get the money they deserve, without sacrificing the relationships they’ve worked hard to build with their customers. 

We can find your customers and make it easy for them to make payments through our payment portal. FFCC also works hard to be transparent with our clients, so we make it easy for them to keep track of the process every step of the way through our client portal. We only charge fees on the accounts that we have collected, so you never have to worry about hidden fees or upfront costs for services. We also remit all money collected for our clients at the end of each month, so you never have to wait to get paid. You can access your client portal at any time to check our progress and view payments and progress reports. 

About Us

For more than 50 years, FFCC has established itself as a reputable agency for successfully collecting unpaid debts on behalf of businesses and organizations in Baltimore. Our  professional and experienced debt recovery specialists always aim to deliver the highest quality customer service to every business we work with. They are also very knowledgeable about industry rules and regulations and work diligently to stay in compliance. 

We understand the complexities and sensitivity required when it comes to collecting debts and take pride in our unique and non-confrontational approach that upholds positive business to customer and B2B relationships. FFCC uses advanced technology, a powerful database, and a proven method of debt collection to achieve higher rates of recovery on our clients’ delinquencies. Our online portal allows our clients to access information at any time and monitor every stage of the process. Additionally, our digital payment system makes it easy for customers to settle their accounts. If you’re in need of a trusted and professional debt collection agency, contact FFCC today at (800) 486-5500 or fill out our online form.